Participant Resources

Appointing a Representative

You have the right to appoint someone to act on your behalf. You can name a relative, friend, advocate, doctor or anyone else to be your appointed representative. This appointed representative may request a coverage determination on your behalf, as well as file a grievance or appeal.

If you want someone to act for you, you and that person must complete an Appointment of Representative form. Download the Appointment of Representative form (PDF).

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Grievance Process

If you are dissatisfied with any aspect of your health plan or care, we have a process in place so we can resolve your concerns as quickly as possible. To submit a grievance or provide suggestions on how we can improve, please complete our Improve PACE form.

Additional Documents

Appeals Rights Policy and Procedures

Additional Appeals Rights Under Medicare or Medicaid

Participant Rights and Responsibilities

To speak with a PACE Southeast Michigan Enrollment and Outreach Representative, please call us at (855) 445-4554 (TTY: 711) or fill out our contact form and we’ll reach out to you!

Updated 1/17/2024